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Communication is the key to any relationship, including business or professional relationships. To have good communication, both parties must be as transparent as possible with each other, or in other words, have an open line of communication. Not only does this help you get more comfortable with one another, but it also limits frustrations within the relationship allowing for a greater bond. When it comes to communication with your commercial cleaning service or cleaning company, being able to air your grievances about performance or even being able to give positive feedback will significantly improve your service. 

What your commercial cleaning service should communicate with you

Communication is important in every aspect of a partnership, but there are some things that require more transparency than others. There are essentially five key topics that should be freely discussed among commercial cleaning companies and their clients, including:

Their Point of Contact

The absolute first thing you should do with your clients is to provide them with an established point of contact within your organization. Assigning designated point persons or account managers ensures that your clients have a resource for consistent communication. The point of contact should reassure their clients that they will be available to answer any questions, concerns, and more to show that the commercial cleaning company has a genuine interest in its clients and their needs. 

Customer Expectations

Any working relationship should begin with a conversation about expectations and how those can best be met. This is very likely outlined in the working contract, but it is important to have regular open and honest discussions with clients to reinforce those expectations and hold each party accountable. During these talks, it would be helpful to identify the services that are and are not included, discuss procedures and policies, and finally, learn your client’s expectations as far as cleanliness, etc. 

Having these open discussions early in the relationship will set the foundation for trust between you and your clients and will help you retain them long-term. 

Cancellations and Late Policies

Any business that relies on staff to accomplish tasks knows that anything could happen at any time. If unpredictable circumstances arise and an employee is going to be out sick for the day or is running late, it’s crucial that the client is made aware as soon as possible. Your commercial cleaning service should share its policies regarding staff delays or cancellations early on so that you can prepare in the event that this happens. Outlining these policies as clearly as possible shows clients that there are systems and processes in place and may lead to an effective backup solution. 

Accidents and Damages

While it is always your commercial cleaning company’s goal to leave your belongings unharmed, accidents can happen. How your cleaning service handles those accidents is what truly matters though. With instant reporting, both the client and the management team will be promptly notified of the incident. Honest and upfront communication makes it more likely that the cleaning company will be proactive with your situation and take immediate action. 

Feedback

Feedback, both negative and positive, is highly important for success and growth within a business. A commercial cleaning service that encourages feedback, whether it’s good or bad, is eager to know how they can improve their services to ensure client satisfaction. It’s not uncommon for customers to stop using their cleaning company due to grievances that haven’t been addressed. The cleaning company may not even realize there is a problem until it’s too late, so be sure to speak up if you’re concerned about anything regarding your service. 

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How Reno Sparks Janitorial Puts Clients First With Open Communication

Having an open line of communication is something that Reno Sparks Janitorial prides itself on. Thanks to our honest discussions with clients, we’re able to provide better service. Our routine inspections and maintenance tasks are considered a top priority. We have also dedicated time to stripping and waxing floors for clients affected by the snowmelt. When you work with Reno Sparks Janitorial, you can rest assured that you’re being taken care of. We provide another set of eyes to your cleaning needs, ensure they are handled, and take quick action to deliver the best cleaning service possible.

Connect with us today to get a quote for your commercial cleaning service!

If you’re searching for reliable, quality janitorial services for your business, you want to make sure the commercial cleaning company you hire can accomplish all of your cleaning goals. A concierge-style janitorial service ensures that all of your cleaning needs are met to your highest satisfaction. Leave the cleanliness of your building in the capable hands of a commercial cleaning company that puts your needs first, no matter what they may be, so you can focus on other business objectives. 

Commercial janitorial services have a wide range of benefits for you and your business. Learn more with Reno Sparks Janitorial below. 

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What is a concierge-type commercial janitorial service?

Most janitorial companies provide a range of cleaning services to commercial properties, but they aren’t always inclusive. Much of the time, a commercial cleaning company will only list some of the services you’re in need of and exclude others, leaving you to seek additional services elsewhere. For example, most commercial cleaning companies offer floor cleaning and window washing, but what if you also need your dishes cleaned and the trash regularly taken out?

A concierge-type cleaning service utilizes the highest standards of hospitality and personal service to provide you with all of your commercial cleaning demands. While your cleaning company may not always be able to provide every cleaning service you need, working with a concierge-style janitorial company ensures you receive all the services you require one way or another.

Why work with a concierge-style janitorial company?

A concierge-style business that offers commercial janitorial services provides a holistic approach to all of your cleaning needs. While we may not offer every cleaning service you’re looking for, we can connect you with the appropriate channels or organizations to accommodate your needs. Concierge janitorial services can offer you convenience, time and quality that other cleaning companies simply cannot. 

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Convenience

Most business owners are quite busy with the daily operations of their company that they don’t have the availability to handle every detail of running their business, such as cleaning. However, maintaining a clean work environment and business is important, so why not let your cleaning service help you find a solution? A commercial janitorial service like Reno Sparks Janitorial offers its own variety of cleaning services and has connections with other businesses to provide assistance with whatever else you may need, with little to no disruption to you. 

Time 

Another asset business owners and businesses in general lack is time. A concierge-type janitorial service can help free up time for you and your employees to tend to other pressing tasks. We’ll provide you with all of the resources you need to ensure your commercial building or office space is well-maintained even in the midst of all the other things that need to be done each day.

Quality Service 

You’ll receive a higher quality of service when working with a concierge-style cleaning company because the research of finding the best company for the job has already been completed. You can trust that you’re getting the best service from other organizations because they were recommended to you by professionals in the industry. If anyone knows which company is the best to work with, it’s someone who is already familiar with the industry and has experience working with other organizations.  

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Commercial Cleaning Services from Reno Sparks Janitorial 

Our concierge-type commercial janitorial service may cost a bit more than your average cleaning service, but the value is far greater than you would receive anywhere else. The higher pricing ensures that your business receives the highest quality service possible. Although we may not have the lowest prices in town because we pay our staff above the industry average, the results outweigh the costs. 

The end result is fewer headaches for our customers, more consistent service and less turnover in the janitorial crews cleaning your buildings. See how working with a commercial janitorial service can help your business succeed today!

Making a good first impression is crucial to your business’ success. While people tend to emphasize the impression our behavior leaves on others, clients and guests normally interact with their surroundings first. That makes the appearance of your facility number one in attracting long-term clients. Having a good commercial janitorial service is more important than some may think.

Reno Sparks Janitorial Services

Reno Sparks Janitorial Services is the best commercial office cleaning service offered in Northern Nevada's Reno, Sparks and Washoe Valley communities. We prioritize our customers first because no two businesses are alike. Our goal is to make your experience easy and enjoyable. If you are dissatisfied with your current commercial janitorial cleaning services, visit us online and see what sets us apart from the competition.

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Experiences That Provoke You To Switch Janitorial Services

Overflowing Garbages

There are many consequences of overflowing garbage bins. Besides the fact that it is unsightly, overflowing garbage bins lower air quality and attract unwanted visitors. If that's not enough, you may find yourself paying unwanted fines because your business fails to meet city regulations.

Missed Visits

You can immediately tell if the commercial building cleaning service you contracted missed a visit. If you’ve experienced this, you know the trouble that comes with scrambling to get your office ready for the day. The extra work you have to take on eats into free time that you could be spending on improving your business. In addition, your messy office may upset employees and lead to a decrease in performance.

Inconsistent Results

Inconsistent results are a huge red flag. You should expect the same attention to detail anytime your janitorial service visits. No one should have to question what their business is going to look like after a commercial cleaning service comes in. Inconsistent results can leave you feeling distressed and lead you to find another service provider. Ultimately, tarnishing relationships with visitors, employees and your current commercial office cleaning service, and challenging your business’ growth and success.

Lack of Communication

Contact with your commercial janitorial cleaning service provider is one of the most important aspects of building a good, long-lasting relationship. Lack of communication hurts everyone on your team because you aren’t given a chance to clear up misunderstandings. Ultimately, good communication with your commercial janitorial company helps solve many of the unwanted issues or concerns that could come up.

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Your Solution For A Better Cleaning Service

There are many reasons you might choose to contact other commercial cleaning building services. Here at Reno Sparks Janitorial Service, we believe open lines of communication are essential to prevent these issues. In addition, our experienced crews love what they're doing and offer flexible hours to meet all your needs. Find out more about the variety of services we offer.

Why We Are the Best Commercial Janitorial Cleaning Service

We tailor our commercial janitorial services to meet your needs. Our 30-day flexible contracts give you peace of mind when adjusting your commercial cleaning services to fit your business needs. Our team doesn't worry about being replaced because we believe in providing good service and quality customer service. The results you receive give us no reason to lock you into a long-term contract.

Furthermore, we perform routine inspections to make sure all jobs done by our team are problem-free. No job is too big or too small. Contact us today and let us show you the quality and expertise our team has to offer your commercial business.

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