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Communication is the key to any relationship, including business or professional relationships. To have good communication, both parties must be as transparent as possible with each other, or in other words, have an open line of communication. Not only does this help you get more comfortable with one another, but it also limits frustrations within the relationship allowing for a greater bond. When it comes to communication with your commercial cleaning service or cleaning company, being able to air your grievances about performance or even being able to give positive feedback will significantly improve your service. 

What your commercial cleaning service should communicate with you

Communication is important in every aspect of a partnership, but there are some things that require more transparency than others. There are essentially five key topics that should be freely discussed among commercial cleaning companies and their clients, including:

Their Point of Contact

The absolute first thing you should do with your clients is to provide them with an established point of contact within your organization. Assigning designated point persons or account managers ensures that your clients have a resource for consistent communication. The point of contact should reassure their clients that they will be available to answer any questions, concerns, and more to show that the commercial cleaning company has a genuine interest in its clients and their needs. 

Customer Expectations

Any working relationship should begin with a conversation about expectations and how those can best be met. This is very likely outlined in the working contract, but it is important to have regular open and honest discussions with clients to reinforce those expectations and hold each party accountable. During these talks, it would be helpful to identify the services that are and are not included, discuss procedures and policies, and finally, learn your client’s expectations as far as cleanliness, etc. 

Having these open discussions early in the relationship will set the foundation for trust between you and your clients and will help you retain them long-term. 

Cancellations and Late Policies

Any business that relies on staff to accomplish tasks knows that anything could happen at any time. If unpredictable circumstances arise and an employee is going to be out sick for the day or is running late, it’s crucial that the client is made aware as soon as possible. Your commercial cleaning service should share its policies regarding staff delays or cancellations early on so that you can prepare in the event that this happens. Outlining these policies as clearly as possible shows clients that there are systems and processes in place and may lead to an effective backup solution. 

Accidents and Damages

While it is always your commercial cleaning company’s goal to leave your belongings unharmed, accidents can happen. How your cleaning service handles those accidents is what truly matters though. With instant reporting, both the client and the management team will be promptly notified of the incident. Honest and upfront communication makes it more likely that the cleaning company will be proactive with your situation and take immediate action. 

Feedback

Feedback, both negative and positive, is highly important for success and growth within a business. A commercial cleaning service that encourages feedback, whether it’s good or bad, is eager to know how they can improve their services to ensure client satisfaction. It’s not uncommon for customers to stop using their cleaning company due to grievances that haven’t been addressed. The cleaning company may not even realize there is a problem until it’s too late, so be sure to speak up if you’re concerned about anything regarding your service. 

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How Reno Sparks Janitorial Puts Clients First With Open Communication

Having an open line of communication is something that Reno Sparks Janitorial prides itself on. Thanks to our honest discussions with clients, we’re able to provide better service. Our routine inspections and maintenance tasks are considered a top priority. We have also dedicated time to stripping and waxing floors for clients affected by the snowmelt. When you work with Reno Sparks Janitorial, you can rest assured that you’re being taken care of. We provide another set of eyes to your cleaning needs, ensure they are handled, and take quick action to deliver the best cleaning service possible.

Connect with us today to get a quote for your commercial cleaning service!

If you’re searching for reliable, quality janitorial services for your business, you want to make sure the commercial cleaning company you hire can accomplish all of your cleaning goals. A concierge-style janitorial service ensures that all of your cleaning needs are met to your highest satisfaction. Leave the cleanliness of your building in the capable hands of a commercial cleaning company that puts your needs first, no matter what they may be, so you can focus on other business objectives. 

Commercial janitorial services have a wide range of benefits for you and your business. Learn more with Reno Sparks Janitorial below. 

janitorial cleaning service

What is a concierge-type commercial janitorial service?

Most janitorial companies provide a range of cleaning services to commercial properties, but they aren’t always inclusive. Much of the time, a commercial cleaning company will only list some of the services you’re in need of and exclude others, leaving you to seek additional services elsewhere. For example, most commercial cleaning companies offer floor cleaning and window washing, but what if you also need your dishes cleaned and the trash regularly taken out?

A concierge-type cleaning service utilizes the highest standards of hospitality and personal service to provide you with all of your commercial cleaning demands. While your cleaning company may not always be able to provide every cleaning service you need, working with a concierge-style janitorial company ensures you receive all the services you require one way or another.

Why work with a concierge-style janitorial company?

A concierge-style business that offers commercial janitorial services provides a holistic approach to all of your cleaning needs. While we may not offer every cleaning service you’re looking for, we can connect you with the appropriate channels or organizations to accommodate your needs. Concierge janitorial services can offer you convenience, time and quality that other cleaning companies simply cannot. 

commercial cleaning business

Convenience

Most business owners are quite busy with the daily operations of their company that they don’t have the availability to handle every detail of running their business, such as cleaning. However, maintaining a clean work environment and business is important, so why not let your cleaning service help you find a solution? A commercial janitorial service like Reno Sparks Janitorial offers its own variety of cleaning services and has connections with other businesses to provide assistance with whatever else you may need, with little to no disruption to you. 

Time 

Another asset business owners and businesses in general lack is time. A concierge-type janitorial service can help free up time for you and your employees to tend to other pressing tasks. We’ll provide you with all of the resources you need to ensure your commercial building or office space is well-maintained even in the midst of all the other things that need to be done each day.

Quality Service 

You’ll receive a higher quality of service when working with a concierge-style cleaning company because the research of finding the best company for the job has already been completed. You can trust that you’re getting the best service from other organizations because they were recommended to you by professionals in the industry. If anyone knows which company is the best to work with, it’s someone who is already familiar with the industry and has experience working with other organizations.  

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Commercial Cleaning Services from Reno Sparks Janitorial 

Our concierge-type commercial janitorial service may cost a bit more than your average cleaning service, but the value is far greater than you would receive anywhere else. The higher pricing ensures that your business receives the highest quality service possible. Although we may not have the lowest prices in town because we pay our staff above the industry average, the results outweigh the costs. 

The end result is fewer headaches for our customers, more consistent service and less turnover in the janitorial crews cleaning your buildings. See how working with a commercial janitorial service can help your business succeed today!

Making a good first impression is crucial to your business’ success. While people tend to emphasize the impression our behavior leaves on others, clients and guests normally interact with their surroundings first. That makes the appearance of your facility number one in attracting long-term clients. Having a good commercial janitorial service is more important than some may think.

Reno Sparks Janitorial Services

Reno Sparks Janitorial Services is the best commercial office cleaning service offered in Northern Nevada's Reno, Sparks and Washoe Valley communities. We prioritize our customers first because no two businesses are alike. Our goal is to make your experience easy and enjoyable. If you are dissatisfied with your current commercial janitorial cleaning services, visit us online and see what sets us apart from the competition.

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Experiences That Provoke You To Switch Janitorial Services

Overflowing Garbages

There are many consequences of overflowing garbage bins. Besides the fact that it is unsightly, overflowing garbage bins lower air quality and attract unwanted visitors. If that's not enough, you may find yourself paying unwanted fines because your business fails to meet city regulations.

Missed Visits

You can immediately tell if the commercial building cleaning service you contracted missed a visit. If you’ve experienced this, you know the trouble that comes with scrambling to get your office ready for the day. The extra work you have to take on eats into free time that you could be spending on improving your business. In addition, your messy office may upset employees and lead to a decrease in performance.

Inconsistent Results

Inconsistent results are a huge red flag. You should expect the same attention to detail anytime your janitorial service visits. No one should have to question what their business is going to look like after a commercial cleaning service comes in. Inconsistent results can leave you feeling distressed and lead you to find another service provider. Ultimately, tarnishing relationships with visitors, employees and your current commercial office cleaning service, and challenging your business’ growth and success.

Lack of Communication

Contact with your commercial janitorial cleaning service provider is one of the most important aspects of building a good, long-lasting relationship. Lack of communication hurts everyone on your team because you aren’t given a chance to clear up misunderstandings. Ultimately, good communication with your commercial janitorial company helps solve many of the unwanted issues or concerns that could come up.

professional commercial cleaning

Your Solution For A Better Cleaning Service

There are many reasons you might choose to contact other commercial cleaning building services. Here at Reno Sparks Janitorial Service, we believe open lines of communication are essential to prevent these issues. In addition, our experienced crews love what they're doing and offer flexible hours to meet all your needs. Find out more about the variety of services we offer.

Why We Are the Best Commercial Janitorial Cleaning Service

We tailor our commercial janitorial services to meet your needs. Our 30-day flexible contracts give you peace of mind when adjusting your commercial cleaning services to fit your business needs. Our team doesn't worry about being replaced because we believe in providing good service and quality customer service. The results you receive give us no reason to lock you into a long-term contract.

Furthermore, we perform routine inspections to make sure all jobs done by our team are problem-free. No job is too big or too small. Contact us today and let us show you the quality and expertise our team has to offer your commercial business.

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Janitorial commercial services are essential for many businesses - especially during the winter months. With everything going on, whether you’re swamped with work during your busy season or have multiple staff members out for the holidays, you could likely use a bit of extra help around the office. Rather than hiring staff to pick up the slack, consider holiday cleaning services from a commercial cleaning company to assist with the cleaning of your office so you can focus your work efforts elsewhere.

Holiday cleaning services from a reliable commercial janitorial company are tailored to meet your company’s unique cleaning needs. From completing additional commercial floor cleanings to our careful attention to your belongings, Reno-Sparks Janitorial is Reno’s premier janitorial service. Learn more about our holiday cleaning services below!

Why You Might Need Holiday Janitorial Commercial Services

There are several obstacles that present themselves when it comes time to clean your office during the holidays that you may not have originally planned for. Things such as holiday decor, inclement weather and office festivities create an additional mess during the winter months. Some of the most common reasons we hear from clients seeking janitorial commercial services include:

Additional mess caused by holiday decorations creates much more work for your staff.

Live trees and wreaths may leave behind pine needles and fake snow and glitter are attached to many festive decorations, which can quickly end up on your floor or furniture. Reno janitorial services ensure your office stays clean throughout the holiday season, regardless of your decor options.

Holiday festivities can create a large mess.

You might have guests bringing in treats or gifts throughout the holiday season which adds to the dirt and debris that collects in your facility. By adding holiday cleaning services to your routine cleaning, you’re able to keep up with the mess and prevent it from getting out of control.

Managing the mess from poor winter weather conditions.

Winter weather brings in snow, ice, mud, salt and more which can cause a huge mess in the office and put you, your staff and your guests at risk. A wet or dirty floor can pose a safety risk if not properly cleaned, which is where a commercial janitorial service comes in. We’ll keep your office in tip-top shape through all the ups and downs of the winter season.

mopping tiled floors

Commercial Floor Cleaning During the Holidays

Your floors are much more susceptible to getting dirty during the winter months due to the wetness of the season. Wet and dirty floors are not only unpleasant to look at, but they can also make an already slippery floor more difficult to walk on, which may affect you, your staff and your clients. A commercial janitorial company will stay on top of your floors to prevent permanent damage caused by water, dirt and mud and keep anyone who walks through your office safe.

We clean many different types of natural tile floors, vinyl composite tile (VCT), carpet and tile, and grout flooring. With the huge variety of flooring options available, our Reno floor care services involve cleaning techniques such as stripping, waxing, minimum moisture carpet cleaning methods, and more.

Holiday Cleaning Services from Reno-Sparks Janitorial

Consider Reno Sparks Janitorial for all your holiday commercial office cleaning needs. With regularly scheduled and specialty deep cleaning services offered in Reno, Sparks and Carson City, you can keep up with the holiday and winter mess with janitorial services from a commercial cleaning company.

Connect with RSJ today to schedule your commercial holiday cleaning service!

GET A QUOTE TODAY

At Reno Sparks Janitorial, we prioritize our customers first, and are dedicated to being the best company for commercial cleaning services for your business or establishment’s needs. For your office, we offer a variety of cleaning services so your employees don’t have to clean their common workspace or help maintain the building’s cleanliness. With the ongoing COVID-19 pandemic and many employees back in the office, it’s even more critical than ever that these public indoor spaces with high common touch points be kept as clean as possible and on a regular basis. Reno Sparks Janitorial (RSJ) can help relieve the burden of employees having to keep these spaces clean with our unique solutions to meet your company's preferred needs and expectations.

Why A Clean Workplace Keeps Your Employees Around And Happy

Usually, maintaining a clean and clutter-free workspace allows employees to be more productive and efficient, along with retaining them in the long-term and eliminating call-outs. Cleanliness should also not be just a preference, as it’s also an issue of health and safety. You want to have your office staffed with happy and healthy employees, and a great way to do this is not having to make the employees themselves do the cleaning and maintenance. Instead, hire a professional commercial cleaning service, like Reno Sparks Janitorial.

Here are some reasons why hiring a janitorial cleaning service helps increase employee retention and efficiency, as they are not the ones stuck with the sometimes arduous task of daily cleaning and maintenance:

Why Reno Sparks Janitorial Is Your Go-To Cleaning Service

The bottom line is, you can’t go wrong with making it a top priority to keep your workplace or office clean. This will reap many benefits for all in the workplace, especially the employees, so they want to come to work and do their best. A hassle-free and guaranteed way to ensure this cleaning is scheduled to get done is to hire a janitorial cleaning service company for your business.

Consider Reno Sparks Janitorial for your commercial office cleaning needs. With regularly scheduled and specialty deep cleaning services offered in Reno, Sparks, and Carson City, RSJ has an affordable solution to every problem. We understand that every business is unique, therefore requiring specialized cleaning solutions. That’s why we work with you to tailor our services to your specific janitorial needs, and customize your bid. We also make it a priority to keep an open line of communication with each of our clients to ensure that we can be there whenever they need us and address any problems for the best possible customer satisfaction. We are available for routine walkthroughs of your office space whenever needed, and we even do acoustic tile recoating for ceilings or walls! Contact Reno Sparks Janitorial Services for a customized quote or call us with any questions at 775-345-3044 today!  

CLEANING SERVICES NEAR ME

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