Communication is the key to any relationship, including business or professional relationships. To have good communication, both parties must be as transparent as possible with each other, or in other words, have an open line of communication. Not only does this help you get more comfortable with one another, but it also limits frustrations within the relationship allowing for a greater bond. When it comes to communication with your commercial cleaning service or cleaning company, being able to air your grievances about performance or even being able to give positive feedback will significantly improve your service.
What your commercial cleaning service should communicate with you
Communication is important in every aspect of a partnership, but there are some things that require more transparency than others. There are essentially five key topics that should be freely discussed among commercial cleaning companies and their clients, including:
Their Point of Contact
The absolute first thing you should do with your clients is to provide them with an established point of contact within your organization. Assigning designated point persons or account managers ensures that your clients have a resource for consistent communication. The point of contact should reassure their clients that they will be available to answer any questions, concerns, and more to show that the commercial cleaning company has a genuine interest in its clients and their needs.
Customer Expectations
Any working relationship should begin with a conversation about expectations and how those can best be met. This is very likely outlined in the working contract, but it is important to have regular open and honest discussions with clients to reinforce those expectations and hold each party accountable. During these talks, it would be helpful to identify the services that are and are not included, discuss procedures and policies, and finally, learn your client’s expectations as far as cleanliness, etc.
Having these open discussions early in the relationship will set the foundation for trust between you and your clients and will help you retain them long-term.
Cancellations and Late Policies
Any business that relies on staff to accomplish tasks knows that anything could happen at any time. If unpredictable circumstances arise and an employee is going to be out sick for the day or is running late, it’s crucial that the client is made aware as soon as possible. Your commercial cleaning service should share its policies regarding staff delays or cancellations early on so that you can prepare in the event that this happens. Outlining these policies as clearly as possible shows clients that there are systems and processes in place and may lead to an effective backup solution.
Accidents and Damages
While it is always your commercial cleaning company’s goal to leave your belongings unharmed, accidents can happen. How your cleaning service handles those accidents is what truly matters though. With instant reporting, both the client and the management team will be promptly notified of the incident. Honest and upfront communication makes it more likely that the cleaning company will be proactive with your situation and take immediate action.
Feedback
Feedback, both negative and positive, is highly important for success and growth within a business. A commercial cleaning service that encourages feedback, whether it’s good or bad, is eager to know how they can improve their services to ensure client satisfaction. It’s not uncommon for customers to stop using their cleaning company due to grievances that haven’t been addressed. The cleaning company may not even realize there is a problem until it’s too late, so be sure to speak up if you’re concerned about anything regarding your service.
How Reno Sparks Janitorial Puts Clients First With Open Communication
Having an open line of communication is something that Reno Sparks Janitorial prides itself on. Thanks to our honest discussions with clients, we’re able to provide better service. Our routine inspections and maintenance tasks are considered a top priority. We have also dedicated time to stripping and waxing floors for clients affected by the snowmelt. When you work with Reno Sparks Janitorial, you can rest assured that you’re being taken care of. We provide another set of eyes to your cleaning needs, ensure they are handled, and take quick action to deliver the best cleaning service possible.
Connect with us today to get a quote for your commercial cleaning service!